Home > Returns Policy
Accuracy of product colours and descriptions
Due to variations in lighting conditions at the time of photography and / or settings on your own computer, there may be differences between the colour of any products that you receive and how they may appear online.
We will always try and ensure that the colours depicted in any images on the site reflect the actual colour as closely as possible but we recommend that the colours depicted be used as a guide. We therefore, cannot guarantee that the product you receive will match the on-screen depiction.
Swansea.com or SwanseaStore.com will not accept responsibility / liability for representations made by a third party for products features or suitability for a particular use. (E.g. Manufacturers, magazine articles, Internet etc). Swansea.com or SwanseaStore.com does not guarantee the accuracy of the information published on this website and will not be responsible for any damages resulting in reliance on the information contained within the site. Please check with manufacturer if full product specifications are required.
Orders may be cancelled within 7 working days of an order being placed and/or within 7 working days of goods received. Cancellations are only accepted if the customer phones our customer services on +44 (0)1792 483233 to obtain a cancellation number. A cancellation number can only be obtained before the order has been dispatched.
If your order has been dispatched prior to the cancellation, the return procedure as defined below will apply and you will be issued with a RMA number. If the procedure is not respected, the order will be considered valid and the customer will remain liable for the full payment.
All orders are dispatched via 1st Class Royal Mail Signed For Delivery.
Most items are held in stock and dispatch is usually the same day for orders received before 12 noon. We will endeavour to dispatch all orders within 2 days and on rare occasion some items maybe out of stock at the manufacturer, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.
These terms and conditions are governed and shall be interpreted in accordance with UK law. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.
All prices are displayed in Pounds sterling and is a total price inclusive of VAT (Value Added Tax).
Delivery to mainland UK is £5.95 for all orders, for Channel islands, Northern Ireland, Republic of Ireland, Scottish Islands, Isle of Man and EU Countries please begin to process order to be advised on the additional shipping cost. For non UK and EU countries please email for quote.
We will endeavour to dispatch all orders within 3-5 days and on rare occasion some items maybe out of stock at the manufacturer, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.
Who can order?
Currently for orders placed on our website we can only ship to addresses within the UK and EU Countries. These include:
• Mainland UK
• Channel islands
• Northern Ireland
• Republic of Ireland
• Scottish Islands
• Isle of Man
• EU Countries (additional shipping charges apply)
o Including: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxemburg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland.
• USA & Australia - We have specified these countries where we can apply a worldwide shipping cost. We will ONLY ship to these countries.
Non EU countries
If you live outside the UK and EU and you are not listed above but would like to purchase from us then please contact us with full details of the product(s). Please note that for delivery outside the UK there will be a small additional shipping charge depending on your location.
Swansea.com offer 24hr on-line ordering through our website. To order a product, simply ensure your product options are correct and click the add to basket button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product. After you have completed your order you will automatically be sent an order confirmation by email.
At SwanseaStore we take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extra safety no credit card details are stored on-site.
We accept all major credit and debit cards. These include Mastercard, Visa, Switch, Solo or Delta.
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.
Swansea.com contact details (including "SwanseaStore", and other third-party seller programmes on the website):
Swansea.com is the trading name for Swansea.com Limited. This website (including SwanseaStore and SwanseaStore.com") is owned and operated by Swansea.com together with any other third-party seller programmes operated on the website.
Swansea.com, Exchange Building, Adelaide Street, Swansea SA1 1SE Tel:01792 483233, email@example.com
Registered in England & Wales Company Number: 4201685 VAT Number: 77933687